Archive
Archive for September, 2011
Climb That Mountain
September 6, 2011
1 comment
While I normally like to come up with my own observations on the parallels between service delivery and otherwise irrelevant or random activities, I thought the post by Chris Taylor at www.bpmforreal.com titled “Business Process without blisters” was a valuable reference from here. As a former mountain climber and hiker myself, it echoes my own thinking well.
I particularly liked Chris’ metaphors about the need for shared responsibility & ownership, having informed and invested workers, and creating technology-enabled environments. You can find it here. Enjoy!