Archive for September, 2011

Climb That Mountain

September 6, 2011 1 comment

While I normally like to come up with my own observations on the parallels between service delivery and otherwise irrelevant or random activities, I thought the post by Chris Taylor at titled “Business Process without blisters” was a valuable reference from here. As a former mountain climber and hiker myself, it echoes my own thinking well.

I particularly liked Chris’ metaphors about the need for shared responsibility & ownership, having informed and invested workers, and creating technology-enabled environments. You can find it here. Enjoy!