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Climb That Mountain

September 6, 2011 Leave a comment Go to comments

While I normally like to come up with my own observations on the parallels between service delivery and otherwise irrelevant or random activities, I thought the post by Chris Taylor at www.bpmforreal.com titled “Business Process without blisters” was a valuable reference from here. As a former mountain climber and hiker myself, it echoes my own thinking well.

I particularly liked Chris’ metaphors about the need for shared responsibility & ownership, having informed and invested workers, and creating technology-enabled environments. You can find it here. Enjoy!

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  1. September 6, 2011 at 6:50 pm

    Thanks…climbing and hiking give plenty of opportunities to sort through these kinds of ideas.

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