Climb That Mountain
While I normally like to come up with my own observations on the parallels between service delivery and otherwise irrelevant or random activities, I thought the post by Chris Taylor at www.bpmforreal.com titled “Business Process without blisters” was a valuable reference from here. As a former mountain climber and hiker myself, it echoes my own thinking well.
I particularly liked Chris’ metaphors about the need for shared responsibility & ownership, having informed and invested workers, and creating technology-enabled environments. You can find it here. Enjoy!
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Delivery of projects as a service requires more than a solid PM methodology. It requires a complete environment that ensures accountability, supports continuous reuse and learning across the portfolio, and is tightly integrated with the other enterprise business processes.
The Process Of Projects 
Thanks…climbing and hiking give plenty of opportunities to sort through these kinds of ideas.